What should I do if I have not received the coins long after the payment?

Sellers usually release bitcoin as soon as they receive payment. If you have already paid but still waiting for the release, don’t worry, because all online transactions are protected by hosting (Escrow), so sellers cannot take the bitcoin.

If there is any problem with the transaction and the seller does not release the bitcoin, you can make an appeal about the transaction and let Utomarket support resolve the issue.

If bitcoin is released from hosting (Escrow), it will not be able to make an appeal.

If the transaction you are participating in is appealed, you will receive an SMS notification and an email. In most cases, an appeal can draw the attention of the other trading party. An appealed transaction is usually resolved with 24 hours.

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