Dispute resolution in transaction?

1. I have paid to seller, but I’m not get Bitcoin immediately, is it ok?

After receiving corresponding payment, the seller will release Bitcoin according to trading method, and it may take 10-60 minutes within the time range set by seller. As all online transactions are protected by trusteeship, the seller could not get your money, so please wait patiently.

If the seller didn’t release Bitcoin in transaction, you can raise a complaint to the transaction, allow customer service.to solve it.

If you want to buy or sell Bitcoin online, you can raise a complaint within the specified time after completing payment.

If the Bitcoin released from trusteeship or the transaction closed, you can’t raise a complaint.

If your transaction involved complaint, you will receive messages in transaction page. And the complaint usually be solved in 24-48 hours.

If you have any question or dispute, please contact customer service.

2.I have paid, but I didn’t get any response or Bitcoin.

The first step is to confirm the payment after payment according to transaction method, then you can get contact with the corresponding person. The transaction time usually set by advertiser. If youpayed within the specified time, and there still exist some issues, you can raise a complaint. The customer service will deal it as soon as possible.

If you have any question or dispute, please contact customer service.

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